Tel: 01600 772 464 Email: info@hairbyjones.co.uk
Our salon guarantee
We provide a high standard of service, if for any reason your expectations have not been met, please let us know by speaking to Denise or Aimee. We really appreciate the opportunity to address your concerns.
Payments
We except all major credit cards including American Express, debit cards and cash.
Cancellation and no-show policy
We understand your time is precious and occasionally you may need to cancel or reschedule an appointment; you are most welcome to do this with at least 48 hours' notice. giving us the opportunity to resell the appointment time.
Late cancellations (48hours or less) missed and no-show appointments will be charged a booking fee of 50% for their next appointment plus the appointment value of the missed appointment .
If you cancel ( reschedule) with less than 48 hours notice and we are able to refill your appointment- we will reallocate the value of your missed appointment to your next appointment,
Financial penalties for no shows/late cancellations are fair and reasonable and reflect the true losses we suffer as a direct result of the missed appointment.
The booking fee will be fully refunded if a service cannot be provided by us for any reason.
Keeping to time
If you are running late, we will do our best to accommodate you, but we may not be able to provide the full service, or your appointment may be moved to an alternative stylist.
Please note, the full service value will be charged.
Allergy Alert Testing
For your safety (and peace of mind) we carry out Allergy Alert testing prior to all our colouring services
- If you have used an at home colour kit, had a tattoo (including henna) or permanent make -up in the preceding 12 months, you must have an Allergy Alert Test prior to your colour service.
- If you have not had a colour service with us within the past 6 months, you must have an Allergy Alert test prior to your colour service.
Please call the salon on 01600 772464 to arrange a patch test 48 hours prior to your appointment.
The test is free and takes a few minutes (appointments are not necessary)
Tiered Pricing Structure
Our hairstylists offer a broad range of services; some have more experience than other which is reflected in our pricing structures giving you a greater choice for your hairdressing needs. Due to the nature of your business, from time to time we may use more products and/or spend additional time to create your desired look. Should this be the case, we reserve the right to state all prices quoted are from.
Hair Consultations
A colour consultation is required to all new clients visiting Hair by Jones to ensure Allergy Alert Testing is completed, this also importantly enables us to tailor the service to best suit your needs.
Salon Security Cameras
For the safety of salon guests and employees we use CCTV in all public areas, Images are recorded and stored for up to 30 days.
Frequently asked questions
Why do you take a booking fee?
Because like your time, our time is valuable, in fact, the teams pay relates to the time they sell, so when guests don’t arrive for their appointments, team members are directly impacted as is the business.
If I cancel ahead of the 48 hours policy, can I have my
booking fee back?
Yes, in full, or you can leave the money on your account for a future booking.
Is it legal to charge a booking fee?
Yes, it is legal, financial penalties for no shows/late cancellations are fair and reasonable and reflect the true losses we suffer as a direct result of the missed appointments.